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GUARANTEE

1/ For a model which is already shown on our Web site, when you commission another, we guarantee that your model will look at least 95% alike. The reason we can't say 100% is because the models are handmade, and there're always some barely noticeable variations in all handmade products, and the 5% difference could work in your favor. If not as expected, we offer to refund 100% your money after receiving the model back in good condition. Note that we don't charge 25% restocking fee as others do (usually said in a link near the bottom of their web sites.)

2/ If you are commissioning us to build a vessel that we have not built before, we guarantee that your model will beat those already made by the other commercial builders in all three important aspects: accuracy, detail, and artistry. You don't have to take our words for granted. For accuracy and detail, Google the phrase 'Island class model' to see our clear superiority. For artistry, have a look at this model and learn that nobody could ever emulate our beautiful artworks. Note that these models are just quick examples. We encourage you to spend time on the entire Web site of various vendors to compare.

For custom models, to ensure complete satisfaction, prior to shipping, we take photos of the model for your final review – so you know exactly what your model will look like and allow for any modifications. Once you approve your model, we’ll collect the remaining balance and ship the model with insurance for your protection. For more about our robust shipping, please click here.